Privacy Policy

Henceforth is the privacy policy for NexCRM that will take effect beginning 1/12/2018. It covers and is not limited to all products and services by NexCRM.

Privacy Commitment

NexCRM has never sold information for advertising or made money by including ads in our products and services. Included in this document is a detailed documentation of the information we collect and who has access to the information.

Information NexCRM Collects & Controls

All information collected by NexCRM in our products will be based on the needs of our products. This information includes but is not limited to information that is given during signup processes, when you contact customer service or when you purchase a subscription.

Data that is stored is limited to contact details and personal information. We do not store credit card details unless you agree to it.

Under the instances of using our software, we do log information for the purpose of analytics. This includes the method of reaching our website, browser and the operating system. This information is used for further product improvement and development.

What NexCRM Does With Information Gathered

The information that is stored is used to provide services that have been requested for the creation and maintenance of accounts and the surveillance so that there are no unauthorised activities on your accounts.

This information is also used to keep you updated with the latest of our products and services. Besides that, the information is also used to help us understand our user base and ensure further improvements are made for the betterment of our products and services

All of the data and information that is collected is done with your consent or upon other legal basis for example our legitimate business interests. You however have the right to decline or opt-out of certain information gathering methods such as cookies or email newsletters.

Access to your data is only granted to individuals who have a legitimate need for it.This includes and is not limited to our employees, contractors and other third-party service providers.

NexCRM will also keep your personal information as long as you are an end user for the services or products provided by NexCRM. Once we have no longer a legitimate reason for data storage or information, we will proceed to remove and delete from our database.

Data Processed By NexCRM

NexCRM allows for the storage of data and information of other individuals within our system.

This data can be stored in our system from either our web based portal or our mobile apps that are available.

All this data is deemed as personal service data. As such, we will only process and allow access for this data upon your request. We will continue to keep the data as long as you have an active subscription with NexCRM. If your subscription has ended NexCRM will proceed to keep your data for 3 months before it will be permanently deleted.

General Privacy Policy

However, there lies some limitations to our policy. As legally stated, NexCRM will have to disclose your personal data if it is necessary when it is due to a legal obligation. This includes but is not limited to fraud prevention, enforcing an agreement and protecting safety of an individual. If any future changes are made to our privacy policy, you will receive an email notifying you of the new changes.

Privacy Policy

This privacy policy statement is made by Nexible Solutions for our product NexCRM. All the entries listed collectively as “NexCRM”,”we”, “us” or “our” refers to the product NexCRM.

NexCRM’s Privacy Commitment

Ever since our establishment, we have pride ourselves with maintaining and safeguarding all our customers data with the best measures possible. NexCRM only stores the bare minimum of required data so our users will be able to use our services and products without any complications. We inform our customers regarding the data that we store and we provide them the option to opt out of certain data which is not absolutely required for our services or products to function in an optimal manner.

We do not sell or make money from ads. This is to uphold our duty and avoid any conflict of interest.

Scope Of NexCRM Privacy Policy

This Privacy Policy applies explicitly to all products and services under NexCRM

Information NexCRM collects & controls

The information that we collect and control include items that include your name, email address and contact number. Data such as these are required for the processing for NexCRM.

NexCRM Account Sign Up

We require your name, contact number, organisation name, business type, email address and other details to create your account at NexCRM. You may also provide a photo and other personal details that we may require.

NexCRM License Fee

The use of an Account is subject to a Fee. The applicable Fee is charged in advance on monthly or annual payment intervals, unless agreed otherwise between parties. All Fees are non-refundable, i.e. there are no refunds or credits for periods where the Client did not use an activated Account, used it only partially, or deactivated the Account or terminated these Terms during an ongoing payment interval.

NexCRM Form Submission and Event Registration

Information and data in relations to events and forms that for seminars, webinars, newsletter subscriptions, white paper downloads, ebooks and forms to request support or assistance are all included in this policy. These information represent data you freely provide to NexCRM and will be treated as such.

Testimonials

Under the circumstances that NexCRM requests for testimonials, you the user will always have the final say before we publicly publish your testimonials. If there arises a time where you would want to remove your testimonial, you would need to contact NexCRM at business@nexible.com.my

Interactions with NexCRM

NexCRM may record and store your interactions with us for analytics. Data from these records will be stored for improving our service and our customer interactions.

Browser Information, Device Information & Server Information

Interaction with NexCRM through our website, web portal or mobile app may give us access to your operating system, server location and device type. These data may be gained from our server or third party clients. We log these information so we will be able to improve our services and understand the needs of our clients better.

Information from first party and tracking technologies

The use of temporary and permanent cookies are for the identification for users of our service and to enhance user experience. The use of cookies, beacons, tags and other technologies are to gather user analytics and demographic information. We only use first party cookies and we also employ first party local storage objects such as HTML5 to store information and preference of our users to provide certain features.

Information collected from third parties

NexCRM also uses third party authentication services and information for logging in and identifying users will be stored within the NexCRM database.

Retention of information

NexCRM will retain your information and data for as long as stated within this privacy policy. However if the need arises in special cases, we will maintain the data for longer periods of time. This data will be securely stored and backed up until deletion is possible.

Information that NexCRM processes on your behalf

Data such as contact information and all data stored within your NexCRM account fall under this category. These data are yours to own as long as you have an active subscription with NexCRM and will be processed, deleted or modified only upon your request.

Information entrusted to NexCRM

As a NexCRM user, you entrust information that you control to NexCRM. This can be through the use of our services or products. In the instance of requesting technical support, a NexCRM employee may access or use your data on your behalf to accurately provide technical assistance.

Information From Mobile Devices

When you choose to allow access to items such as the Camera or the location services, the NexCRM mobile application will have access to these sources of information. All information from these sources will only be stored in the NexCRM system if authenticated and triggered by the user.

Ownership of Personal Service Data

NexCRM acknowledges that the personal service data that is stored within the NexCRM system is still under your ownership. You may request to access, view, or delete your service data. The NexCRM team will comply and provide you assistance within a maximum of 30 days.

Retention Of Information

NexCRM will preserve the data and information within your account for as long as you choose to subscribe to NexCRM products or services. Once you decide to stop using NexCRM services, you data will be deleted within 90 days.

Information Security at NexCRM

NexCRM upholds data security to the highest scrutiny. To prevent misuse and data breach, we have implemented various security protocols, employed appropriate data administrators and enhanced all of our systems with technical and physical safeguards and fallbacks to halt unauthorized access, modification and destruction of the data and information stored within our systems. However, methods of transmission over the internet are never 100% secure. We can’t guarantee the security of the information that you store with us and you do so at your own risk.

Location And International Transfers

By subscribing to NexCRM products and services, you are agreeing to the terms stated within this policy, you consent to the processing and storage of personal data no matter where you may be located. NexCRM follows the accords of the European Economic Area code when it comes to the processing and transferral of international data.

DNT (Do Not Track Requests)

Internet browsers with the DNT features turned on send a DNT signal. We currently do not enforce such a protocol and in the instance it becomes a governed law, we will adhere to the DNT signals.

External Links On NexCRM Website

There are links to websites that may not be covered under this privacy policy on our website. These websites fall under the third-party sites category. As a precautionary measure, be weary when sharing personal information on any third-party sites.

NexCRM Blog & Forums

In the instance NexCRM has blogs or forums, please be aware that the information provided is not supervised by NexCRM and you may be contacted with unsolicited messages by other individuals that are not affiliated with NexCRM in any way. Information you provided freely on these avenues will remain even if you terminate your NexCRM subscription. To request removal please send a message to business@nexible.com.my

Disclosures In Legal Situations

Under the circumstances that we are required by law to disclose your user data, we will have to comply with the regulatory body incharge.

Enforcement Of NexCRM Rights

NexCRM may disclose personal information or service data to a third party if such disclosure is needed to prevent fraud, investigation or any suspected illegal activities. The same conditions apply in the terms of enforcing agreements or protecting our users safety.

Business Transfers

In the event that NexCRM gets acquired or transferred to another party. We will ensure that the acquiring entity is legally bound to honor all our obligations to our users. We will personally inform you regarding all choices or changes in policy in regards to your personal data and your personal service data.

Compliance & Notification Of Changes To NexCRM Privacy Policy

In the event that the privacy policy is modified, we will notify our users 30 days in advance via email. If the changes affects your rights, you will be provided with a 30 day time period to terminate your account with NexCRM by sending us an email to business@nexible.com.my. In the event that you continue to use NexCRM products and services after the 30 days time period, you will be deemed to be in agreement with the changes made to the privacy policy.